Privacy policy
Last updated: March 24, 2026
What Information Do We Collect?
At StoneGrillPro, we collect information from you when you:
- Register on our site
- Place an order
- Subscribe to our newsletter
- Fill out a form
Depending on the situation, you may be asked to provide:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed securely)
You may also visit our website anonymously.
What Do We Use Your Information For?
We may use your information in the following ways:
To Improve Our Website
We continuously improve our website based on your feedback and usage.
To Improve Customer Service
Your information helps us respond effectively to your requests and support needs, including:
- Customer service interactions
- Ticket systems
- AI chatbot communications
These interactions may be recorded or transcribed for quality and training purposes.
To Process Transactions
Your information is used to:
- Process payments
- Fulfill orders
- Deliver products and services
We do not sell, trade, or transfer your personal information without your consent, except when necessary to complete your order.
How Do We Protect Your Information?
We implement industry-standard security measures to protect your data:
- Secure servers (SSL encryption)
- Encrypted payment processing
- Restricted access to sensitive data
After a transaction, sensitive financial information is not stored on our servers.
Do We Use Cookies?
Yes. StoneGrillPro uses cookies to:
- Track shopping cart activity
- Improve user experience
- Send cart reminder emails or SMS
You can disable cookies in your browser settings if preferred.
Do We Disclose Information to Outside Parties?
We do not sell or trade your personal data.
We may share information with trusted third parties who help us:
- Operate our website
- Process payments
- Deliver orders
- Provide customer support
These partners are required to keep your information confidential.
We may also disclose information when required to:
- Comply with legal obligations
- Enforce our policies
- Protect our rights and safety
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their:
- Content
- Privacy policies
- Practices
We recommend reviewing their policies before interacting with them.
Children’s Privacy
StoneGrillPro does not knowingly collect data from individuals under the age of 13.
Our website and services are intended for users aged 13 and older.
Your Consent
By using our website, you consent to this Privacy Policy.
Changes to This Policy
We may update this Privacy Policy at any time.
Changes will be posted on this page, and the “Last updated” date will be revised.
Returns & Customer Support
If you experience any issues with a product, please contact us:
- Email: support@stonegrillpro.com
Our team will assist you promptly.
Ordering Information
- Orders are processed within 24–48 hours
- Orders are placed through our website only
- Phone orders are not accepted
Mobile Terms (SMS Marketing)
By subscribing to StoneGrillPro SMS updates, you agree to receive:
- Order updates
- Alerts
- Promotional offers
Key details:
- Message frequency varies
- Standard carrier rates may apply
- You can unsubscribe anytime by replying STOP
- For help, reply HELP or contact support@stonegrillpro.com
Participation is voluntary and not required for purchase.
Contact Information
StoneGrillPro
Email: support@stonegrillpro.com
Address: 68-21-68-1 Forest Ave, Ridgewood, NY 11385, États-Unis