Refund policy
Cancellation Policy
At StoneGrillPro, we work hard to ensure your order is processed and delivered as quickly as possible.
Orders are submitted for processing immediately after confirmation. For this reason, we strongly recommend reviewing your cart, shipping details, and payment information carefully before placing your order.
Order Changes & Cancellations
To protect our customers and prevent fraud, orders cannot be modified once placed.
If you need to cancel your order, please contact our Customer Support team as soon as possible:
📧 Email: support@stonegrillpro.com
We will do our best to stop the order before it is shipped. However, if the order has already been processed or shipped, cancellation may no longer be possible.
In that case, please refer to our Return Policy below.
Return Policy
Purchases made through StoneGrillPro that are unused and in their original packaging may be returned within 30 days of the original purchase date.
Return Conditions
- Items must be unused and in original condition
- Original packaging must be intact
- A copy of the invoice or order confirmation must be included
Damaged or Defective Items
If your order arrives damaged, incomplete, or defective, please contact our support team immediately:
Our team will assist you and provide a solution in accordance with our warranty policy.
How to Initiate a Return
To start a return:
- Contact our Customer Support team via email
- Provide your order number and reason for return
- You will receive return instructions and a Return Authorization (RMA)
Refunds
- Refunds are issued to the original payment method
- Processing time: up to 10 business days after receiving the returned item
- A 10% restocking fee may apply
Return Shipping
- Return shipping costs are the responsibility of the customer
- We recommend using a trackable shipping service
- Shipments sent without authorization or tracking may not be accepted
Important Notes
- Items sold as bundles must be returned as a complete set
- Partial returns are not accepted
- Shipping fees (if any) are non-refundable
Replacement Parts
At StoneGrillPro, we stand behind the quality of our products.
If your item arrives damaged or has missing/defective parts, please contact us:
Our team will assist you quickly to resolve the issue and ensure your satisfaction.